Customer Relationship Management (CRM) software is a unique way to manage every possible interaction with your customers. All the records are there with you and you can easily find any information you need. You do not have to dig through all the files. No doubt CRM is helping an organization in every possible way but this does not mean that it is cutting down employment. It is not affecting employment rates at all. It cuts out your costs and makes your work easy. You do not need several other software to do different work, like managing data and getting analytics. This software will do everything.
Statistics on CRM software
- 90% of companies with more than 11 employees use this software compared to the rest, with fewer employees.
- Around 150,000 people are using SuperOffice CRM every day.
- As technology has increased, you can use this software on your mobile phones. It is getting easier for the employees to use it and more than 50% of businesses saw productivity improvement.
- You can have access from many devices which means around 81% of users benefitting from this.
- Cloud CRM has shown a growth in usage. 97% of people bought this software.
- 74% are saying that this software has improved access to data on customers.
- By 2025, the revenues expectations $80 billion.
- The organizations increased their IT spending by 60%.
If we analyze this data, most of the companies are relying on Customer Relationship Management software for their management. It was difficult for the staff to get a hold of this on the desktops but now they are working more efficiently as they get access on their mobile phones. This also reduces the cost of deploying on-premises software. With this, productivity is increasing and companies are facing growth.
Access to all the data on customers has increased and the expenses have been reduced. Companies are spending on new technologies for getting updated and benefitting on a large scale. Other than this, employers and employees in the business are also getting advantages.
Easy access to data
As the employees no longer have to dig up files to get the information on potential customers, their workload has reduced. So they can work easily and more efficiently in the required time. All the data is accessible to every employee in the organization by using CRM.
Better Communication among the team members
As every employee has all the information, they can communicate more effectively and talk about the strategies for improvement. Customer Relationship Management software allows all the team members to send emails and alerts for meetings and any changes required.
The employer can evaluate the performance of employees
With this software, the human resources department can check upon every employee and evaluate their performance. They can keep the everyday records here and also the details of each other person they are hiring. So by this, the hiring process is also made easy while most important, all your data is safe.
Increased employee satisfaction
Many times with changes in technology, the employees take time to adapt to new updates. It gets difficult for them to learn new ways. But as the CRM software is efficient on any device, the employees quickly get a hold of it and can work from anywhere. It increases employee satisfaction and they get the motivation to work more efficiently. As it is said your growth will show how happy or unhappy your staff is.
The truth is in front of our eyes!
Customer Relationship Management is helping businesses grow worldwide but it is not cutting or reducing employment. It does not work this way. Many of you may think that it is expensive, so how will you manage the cash flow? There is no need to cut down on your employees after getting this software as it is cost-effective. Yes, you will have to invest an amount in its installation but with this, you are making sure that your several other expenses have been less. All your work is saved and accessible thus eliminating any dispute among the team members. Although it is doing every possible work, it has no negative impact on the employment rates. As productivity increases, the companies hire more people to use this software and work in the organization. Visit BizOrbis for more details.